Refund and Returns Policy
🔄 Refund & Returns Policy
Last Updated: 19 July 2026
At Crazy Sign, we carefully create and pack our LED neon signs to ensure that you receive your order in the best possible condition. We aim to provide quality products and a smooth shopping experience to every customer.
📦 Returns
Returns may be considered if the product received is:
- ❌ Damaged during delivery
- ⚠️ Defective or not functioning properly
- 🔧 Received with a manufacturing defect
- 📦 Significantly different from the product ordered
Any issue should be reported to us as soon as possible after delivery.
🎨 Customised Products
Custom LED neon signs are specially created according to the customer’s selected name, text, logo, design, colour or other requirements. Therefore, customised products are generally not eligible for return or refund due to a change of mind or personal preference.
Customers are requested to carefully check and approve the final design before production begins. Once the design is approved and production has started, changes, cancellations, returns or refunds may not be possible.
📸 Damaged or Defective Products
If you receive a damaged or defective product, please follow these steps:
- 📞 Contact Crazy Sign as soon as possible.
- 📸 Share clear photos or videos of the product and packaging.
- 🧾 Provide your order details.
- 🔍 Our team will review the issue and provide an appropriate resolution.
If the product is confirmed to have a manufacturing defect or has been damaged during delivery, we may offer a replacement, repair or refund, depending on the specific situation.
❌ Non-Returnable Situations
Returns or refunds may not be accepted in the following cases:
- ✖️ Change of mind after purchase
- ✖️ Incorrect details provided by the customer
- ✖️ Customer-approved design mistakes
- ✖️ Damage caused after delivery
- ✖️ Improper installation, use or handling
- ✖️ Normal wear and tear
- ✖️ Minor variations in colour or appearance due to screen settings
💰 Refunds
If a refund is approved, it will be processed through the applicable payment method or another method communicated by Crazy Sign. The time required for the refund to reflect may depend on the payment gateway or banking institution.
📞 Contact Us
For return, replacement or refund-related queries, please contact us:
Crazy Sign
📧 Email: crazysign1@gmail.com
📞 Phone: +91 8115154777
